Return and refund policy
Return and Refund Policy
At hoveya.com, we are committed to ensuring your satisfaction with every order. If, for any reason, you are not satisfied with your purchase, we offer a clear and fair return and refund policy.
Eligibility for Refund
To be eligible for a refund, your request must be made within 30 days of receiving your order. The item must be returned in its original condition — unused, undamaged, and in its original packaging. Items that do not meet these criteria may not be eligible for a refund.
Refund Procedure
To initiate a refund request, please follow these steps:
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Contact us at contact@hoveya.com, including your order number, the product in question, and the reason for the return.
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We will provide return instructions, including the return address.
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Return the product using a shipping method that includes tracking.
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be processed and applied to your original payment method within 7 to 10 business days.
Please note: Shipping fees are non-refundable.
Exchanges
If you would like to exchange a product, follow the same steps as for a refund and clearly indicate that you are requesting an exchange. Exchanges are subject to product availability.
Non-Refundable Items
Certain products, such as discounted or personalized items, are not eligible for refunds. This is indicated on the product page.
Contact
For any questions about our return and refund policy, you can contact us at:
📧 contact@hoveya.com
ROSYA LLC
8206 Louisiana Blvd Ne Ste B 10482
Albuquerque, New Mexico 87113 Us
Entity ID: 7716451